1. Shipping Area
We offer worldwide shipping, except for certain regions such as Ukraine and Russia, where our services are currently unavailable. Customers from these non-shipping areas may not be able to complete the checkout process. If you have access to local logistics solutions, please contact our service team for assistance.
2. Shipping Time & Methods
Order Processing Time: Orders are processed within one business day.
For in-stock orders: Shipping is initiated within 1–2 business days.
For pre-sale orders: Please refer to the product page for the most up-to-date shipping timeline.
If there is any shipping delay caused by inventory issue, we will notify our customer at the earliest opportunity.
3. Shipping Fees & Taxes
Remote Area Fees and Expedited Delivery: Deliveries to remote areas may incur additional fees and extended delivery times. And please note that shipping fee will be calculated at checkout.
Remote Countries with Special Shipping Rates:
For the following remote countries, the shipping fees are as follows:
Standard Shipping (15-30 Days): $35
Expedited Shipping (5-15 Days): $65
Remote Countries: Armenia, Cayman Islands, French Polynesia, Iceland, Montenegro, Bosnia & Herzegovina, Isle of Man, Zambia, British Indian Ocean Territory, French Southern Territories, Madagascar, Réunion, U.S. Outlying Islands.
Taxes:
The final price displayed at checkout includes all applicable taxes.
4. Shipping Changes & Order Cancellations
Before Shipping:
If you need to change the shipping address, product models, or cancel an order, please contact our service team at sundyletech@gmail.com within 24 hours of placing the order. We’ll promptly assist with making these changes.
After Shipping:
For quality-related issues: Customers are eligible for a full refund or product replacement.
For non-quality-related issues: Customers are responsible for the return shipping fees. Returned items must be unused and in their original packaging.
5. Tracking Your Order
Once the order is shipped, we will provide tracking details to help you monitor the shipment’s status.
You can track your package here: 17track.net
If you need assistance with tracking or encounter any issues, please reach out to our customer support team.